Better Health Partnership’s Red Carpet Care


Better Health Partnership's Red Carpet Care program served individuals with complex needs in two Family Medicine clinics staffed by interdisciplinary care teams. Patients were assigned a nurse care coordinator who organized their care and addressed acute care needs. Registries were used to proactively follow up with patients and provide home visits when necessary. Additionally, community partners helped patients access a variety of human services. Each week, care coordinators would meet with case managers (employed by participating insurers) and representatives from community partners to discuss enrollee challenges and assess their collective resources to overcome them. 

Partner Organizations

  • MetroHealth System
  • Better Health Partnership
  • Robert Wood Johnson Foundation
  • Medical Mutual of Ohio
  • Buckeye Community Health Plan
  • West Side Catholic Center
  • University Settlement

Target Population

Patients with complex needs

Care Team

Nurse care coordinator, case manager


2012 - 2015

Results/ Studies

The program delivered estimated savings of $317,000 over one year of continuous enrollment for the 67 participating enrollees of Medical Mutual of Ohio. In addition, Red Carpet Care enrollees generally did better on quality measures for diabetes and high blood pressure than a group of similar patients who were not in the program. 


Private grant


Program website

Cleveland Medical Center Aims to Improve Care for Super Utilizers (Robert Wood Johnson Foundation, 2013)

Robert Wood Johnson Foundation Awards $2.1 Million in Grants to Improve Care, Reduce Costs for Most Expensive Patients (Robert Wood Johnson Foundation, 2012)