April 19, 2019
Consumer facing price and quality tools are one strategy that states and other stakeholders are looking at to keep consumers safe in the healthcare marketplace, with some proponents hoping these tools will drive value in the system. Several efforts have been made to score these tools, including efforts by Altarum.
A study by Altarum used a scoring exercise that emulates the consumer’s real-world experience of trying to schedule needed healthcare. Using 6 pre-determined medical scenarios and 6 transparency tools that received high scores in prior scoring efforts, we observed real consumers to see how well the selected transparency tools performed. The results may surprise you.