Hub Event

Reforming Healthcare: What Does it Mean to be Consumer Centric?


March 31, 2017


Pew Charitable Trusts, Washington, D.C.


Across stakeholders (providers, drug manufacturers, insurers) and across political affiliation, health reform is always cast as being about the patient. From consumer-directed healthcare, to shared decision-making, to consumer assistance, what does it mean to really address consumers’ needs and preferences? How can we elevate the voice of the consumer and validate that this voice is one consumers trust to represent their interests?

To bring rigor to today’s healthcare debate, this event introduced an overarching framework for thinking about consumers’ touch points with respect to healthcare, presented evidence on consumers’ wants and needs for each, and discussed how to amplify and support the consumer voice, as well as ensuring this voice is one consumers trust to represent their interests. 


Austin FraktThe Incidental Economist, contributor to The New York Times, JAMA Forum and the AcademyHealth Forum.

Caitlin Morris, director of affordability initiatives, Families USA

Lynn Quincy, director, Healthcare Value Hub

Leena Sharma, project manager, Center for Consumer Engagement in Health Innovation, Community Catalyst


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