Hospitals are important healthcare providers and vital members of our communities. However, a survey of more than 1,130 Nevada adults, conducted from June 21 to July 8, 2022, found that many Nevada residents worry about hospital costs and support a variety of government-led solutions across party lines. The survey found that:
A substantial portion of Nevada respondents worry about affording healthcare costs both now and in the future, and many reported experiencing financial hardship due to hospital costs. Three in five (64%) of respondents reported being “worried” or “very worried” about affording medical costs from a serious illness or accident. Nevada respondents may have cause to worry about affording hospital care—of the 25% of respondents who reported receiving an unexpected, or “surprise,” medical bill in the past year, 45% say that at least one such bill came from a hospital.
Nevada respondents reported fairly high confidence in their ability to know when to seek emergency care, with 66% reporting that they are very or extremely confident about knowing when to go to the emergency department versus a primary care provider. However, they are less confident in their ability to find hospital costs and quality information. Forty-eight percent of respondents are not confident they can find out the cost of a procedure ahead of time, and 52% are not confident they can find quality ratings for hospitals.
Nevada respondents’ lack of confidence in their ability to find information on hospital costs and quality may be reflected in their low rates of searching for hospital price and quality information. Out of all respondents, 29% attempted to find the cost of a hospital stay ahead of time and 14% needed a hospital stay but did not search for cost information.
Out of those respondents who attempted to find hospital cost information or needed a hospital stay but did not search for cost information:
Thirty-nine percent of all respondents reported that they have tried to find quality information on hospitals and 14% reported that they needed a hospital stay but did not try to look for quality information. Out of those respondents who tried to find hospital quality information or needed a hospital stay but did not search for quality information:
Figure 1 also captures other healthcare costs integral to hospital services, including medical tests and primary care/specialist doctor visits.
Among respondents who needed a hospital stay but did not seek out price or quality information information, the most frequently reported reasons for not seeking information were:
Notably, few of these respondents reported that out-of-pocket cost or quality were unimportant to them (13% and 5%, respectively).
Respondents who attempted to find hospital cost or quality information but were unsuccessful faced a variety of barriers. Among those who were unsuccessful, respondents reported that resources available to search for price information were confusing (38%), their insurance plan or provider/doctor/hospital would not give them a price estimate (33% and 30%, respectively) and that price information was insufficient (29%). In unsuccessful searches for hospital quality information, respondents reported that resources available to search for quality information were confusing (26%) and that the quality information available was not sufficient (26%).
Among those who were successful at finding hospital cost or quality information, roughy half reported not comparing prices or quality between providers (i.e., “shopping”). Still, 39% compared costs between multiple hospitals and 40% compared quality between multiple hospitals (see Figures 2 and 3). Among those who did compare cost or quality information for different services, many reported that the cost or quality comparison ultimately influenced their choice of which provider to seek care from. Eighty-three percent of those who compared primary care or specialist doctor visits costs, 80% of those who compared medical texts costs and 92% of those who compared hospital stay costs said the comparison influenced their choice. Among those who looked for hospital quality information, 84% had their choice influenced by the information.
Although many of the respondents who seek out hospital price and quality information were ultimately successful, many respondents never attempted to find this information. Even among those who were successful at finding hospital cost or quality information, roughly half did not compare prices or quality between hospitals (i.e., “shopping”). Respondents identified a variety of reasons for not seeking and comparing cost and quality information, including following doctors' recommendations, confusion over where or how to find cost or quality information and providers and insurers not providing cost estimates.
These reasons could also be influenced by this information not being accessible, despite federal price transparency mandates for hospitals.¹ It could also stem from the fact that some consumers don't view healthcare as a shoppable commodity, especially in emergency situations and settings that lack a selection of treatments/providers. Lack of knowledge of hospital quality and potential costs impede Nevada residents' ability to plan for needed care and budget for the expense of a hospital stay, which can be costly,2 particularly for residents who are un-or under-insured.
Hospitals, along with drug manufacturers and insurance companies, are viewed as primary contributors to high healthcare costs. When given more than 20 options, Nevada respondents most frequently cited the following options as being a “major reason” for high healthcare costs:
Nevada respondents strongly endorse a number of hospital-related strategies, including:
What’s even more interesting is the level of support for some of these strategies across party lines (see Table 1).
The findings from this poll suggest that Nevada respondents are somewhat motivated when it comes to searching for hospital cost and quality information to help inform purchasing decisions and plan for a future medical expense. However, Nevada respondents searched for hospital cost information less than other services and were less successful at finding hospital costs than other services, despite recent action at the federal level to make hospital prices more transparent.4
It is not surprising that Nevada respondents express strong support for government-led solutions to make price and quality information more readily accessible and to help consumers navigate hospital care. Many of the solutions respondents support would take the burden of research and guesswork off of consumers’ shoulders by standardizing payments for specific hospital procedures, requiring hospitals and doctors to provide consumers with cost estimates for certain procedures and establishing an entity to conduct independent quality reviews. Policymakers should investigate the evidence on these and other policy options in order to answer Nevada respondents’ bipartisan call for government action.
1. As of Jan. 1, 2021, the Centers for Medicare and Medicaid Services (CMS) requires hospitals to make public a machine-readable file containing a list of standard charges for all items and services provided by the hospital, as well as a consumer-friendly display of at least 300 shoppable services that a patient can schedule in advance. For more information, see: https://www.cms.gov/hospital-price-transparency/hospitals
2. According to Health Forum, an affiliate of the American Hospital Association, hospital adjusted expenses per inpatient day in Nevada were $2,397 in 2020—just below the national average. See: Kaiser Family Foundation, State Health Facts Data: Hospital Adjusted Expenses per Inpatient Day. Accessed June 10, 2022.
4. This survey was conducted after the Centers for Medicare and Medicaid Services’ rule requiring hospitals to publicly display all standard charges for all items and services, as well as shoppable services, in a consumer-friendly format went into effect. While survey respondents may be reflecting on their experiences before the rule went into effect, the well-documented low compliance from large hospitals indicates that the rule has yet to demonstrate the desired effect. See: Kurani, Nisha, et al., Early Results from Federal Price Transparency Rule Show Difficulty in Estimating the Cost of Care, Kaiser Family Foundation, (April 9, 2021). See also: Henderson, Morgan, and Morgane C. Mouslim, “Low Compliance from Big Hospitals on CMS’s Hospital Price Transparency Rule,” Health Affairs Blog (March 16, 2021).
Altarum’s Consumer Healthcare Experience State Survey (CHESS) is designed to elicit respondents’ unbiased views on a wide range of health system issues, including confidence using the health system, financial burden and views on fixes that might be needed.
The survey used a web panel from Dynata with a demographically balanced sample of approximately 1,371 respondents who live in Nevada. The survey was conducted in English or Spanish and restricted to adults ages 18 and older. Respondents who finished the survey in less than half the median time were excluded from the final sample, leaving 1,139 cases for analysis. After those exclusions, the demographic composition of respondents was as follows, although not all demographic information has complete response rates: