Consumer Healthcare Experience State Survey

The Consumer Healthcare Experience State Survey (CHESS) is designed to elicit respondents’ unbiased views on a wide range of health system issues, including confidence using the health system, financial burden and views on fixes that might be needed.

Survey results are published in the form of Data Briefs, which are available by clicking the map or the listing found below.

Click HERE to select from a list of CHESS State Landing Pages

Displaying Data Briefs on Surprise Medical Bills

Data Brief | No. 144 | January 2023

Many Privately-Insured Respondents in the West Virginia and Surrounding Appalachian Counties (WVSAC) Region Receive Unexpected Medical Bills; Nearly One-Half Unhappy with Resolution, May Not Understand Options for Assistance

Data Brief | No. 50 | September 2019

Many Privately-Insured Ohio Residents Receive Unexpected Medical Bills; Many Unhappy with Resolution and May not Understand Options for Assistance

Data Brief | No. 43 | August 2019 (updated from July 2019)

One-Third of Privately-Insured Virginia Residents Receive Unexpected Medical Bills; Many Unhappy with Resolution, May not Understand Options for Assistance

Data Brief | No. 41 | June 2019

Many Privately-Insured Pennsylvanians Receive Unexpected Medical Bills; Fully One-Third Unhappy with Resolution, May Not Understand Options for Assistance

Data Brief | No. 33 | February 2019

Many Privately-Insured Colorado Residents Receive Unexpected Medical Bills; Nearly One-Half Unhappy with Resolution, May Not Understand Options for Assistance

Data Brief | No. 23 | February 2019

Many Privately-Insured Utah Residents Receive Unexpected Medical Bills; More Than One-Third Unhappy with Resolution, May Not Understand Options for Assistance

Data Brief | No. 13 | August 2018

Many Privately-Insured Kentuckians Receive Unexpected Medical Bills; Nearly One-Quarter Unhappy with Resolution, may not Understand Options for Assistance

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Consumer Healthcare Experience State Survey

Displaying Data Briefs on Surprise Medical Bills

Many Privately-Insured Respondents in the West Virginia and Surrounding Appalachian Counties (WVSAC) Region Receive Unexpected Medical Bills; Nearly One-Half Unhappy with Resolution, May Not Understand Options for Assistance

Many Privately-Insured Ohio Residents Receive Unexpected Medical Bills; Many Unhappy with Resolution and May not Understand Options for Assistance

One-Third of Privately-Insured Virginia Residents Receive Unexpected Medical Bills; Many Unhappy with Resolution, May not Understand Options for Assistance

Many Privately-Insured Pennsylvanians Receive Unexpected Medical Bills; Fully One-Third Unhappy with Resolution, May Not Understand Options for Assistance

Many Privately-Insured Colorado Residents Receive Unexpected Medical Bills; Nearly One-Half Unhappy with Resolution, May Not Understand Options for Assistance

Many Privately-Insured Utah Residents Receive Unexpected Medical Bills; More Than One-Third Unhappy with Resolution, May Not Understand Options for Assistance

Many Privately-Insured Kentuckians Receive Unexpected Medical Bills; Nearly One-Quarter Unhappy with Resolution, may not Understand Options for Assistance

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